The Wall Street Journal reported last week that Amazon (nasdaq: AMZN) plans to open their first retail store in mid-town Manhattan at 7 West 34th right across the street from the Empire State Building. Over 4 million visitors a year pass by this spot - - good for Amazon's first foray into Bricks and Morter… [more]
The three words most consumers use to describe their very best shopping experiences are fast, convenient and personalized. But those experiences are few and far between. Think about your last shopping experience; what was it like? Slow service? Inexperienced retail associates? Long lines? Those are, by far, the three most common complaints. Here are 3… [more]
In any business, customer service is a top priority. Shockingly, most retailers are still missing the market, and are losing out on thousands of customers because they don’t understand what buyers really want. New survey results, from more than 1,000 consumers, detail an opportunity for retailers to break away from the pack and improve sales… [more]
In Retail, the introduction of new, disruptive technologies redefines core systems, including payments and supply chain, and repositions everyone on equal footing. Retailers should stop shying away from digital options and learn to embrace them. First Thing’s First – There is a seemingly endless list of new digital options for retailers. In 2014 alone, we’ve seen… [more]
What makes the BIG difference when it comes to creating a great customer experience? I've worked with many senior management teams at leading brands and had a chance to "look under the covers" at how great brands create durable customer loyalty.
1.IBM Institute for Business Value survey of 26,000 consumers, January 2013, January 15 2013, 2. 2013 GfK Futurebuy Study, October 2, 2013, 3. "Why Shoppers Are Leaving Stores Empty Handed". TimeTrade, March 2014 4. “Best Buy CEO Outlines Turnaround Plans,” AP, November 13, 2012, 5. “Following Apple, Microsoft to Open Mini-Stores in Best Buy,” Apple Insider, June 13… [more]