Amazon opens store in NYC

The Wall Street Journal reported last week that Amazon (nasdaq: AMZN)  plans to open their first retail store in mid-town Manhattan at 7 West 34th right across the street from the Empire State Building.  Over 4 million visitors a year pass by this spot - - good for Amazon's first foray into Bricks and Morter… [more]

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#cx customer experience #retail

The three words most consumers use to describe their very best shopping experiences are fast, convenient and personalized. But those experiences are few and far between. Think about your last shopping experience; what was it like? Slow service? Inexperienced retail associates? Long lines? Those are, by far, the three most common complaints. Here are 3… [more]

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@garyambrosino

What makes the BIG difference when it comes to creating a great customer experience? I've worked with many senior management teams at leading brands and had a chance to "look under the covers" at how great brands create durable customer loyalty.

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We all love to GO shopping, right ?   Just go to the mall. The mall here where I live is so packed from morning to night that it's actually hard to find a parking spot.   But ask them about the actual shopping experience itself and it becomes a surprisingly different picture.  Here are… [more]

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